WE RECOMMEND EACH CUSTOMER READ, REVIEW & UNDERSTAND THE MAKING RESERVATION, CANCELLATION & MODIFICATION POLICY OF TRIPWISE TRAVEL & TOURS LLC, THEIR TRAVEL PARTNERS, SUPPLIERS, AGENTS OR SUB-AGENTS, BROKERS, HANDLERS ETC, PRIOR TO CONFIRMING YOUR RESERVATION. CANCELLATION & MODIFICATION CHARGES OF AIR BOOKING, EACH HOTEL, TOURS, VOYAGES, EXCURSION, RENT A CAR ETC DIFFERS WITH THE SUPPLIERS & SUBJECT TO ADDITIONAL TERMS APPEARING AT THE TIME OF CONFIRMING YOUR RESERVATION.

Once confirmed, reservation is subject to the cancellation and amendment charges in addition to the rates prevailing at the time of doing so. In no case price difference will be returned if the rates goes down for any reason. Some cases no money refund may apply. During special event periods, certain dates and early bird type bookings, the suppliers may change their cancellation policy. Kindly get up-date information from Trip Wise Travel & Tours LLC. Cancellations and amendments can be made on the makeyourtripwise.com website. If website is not working for any reason, ly you can contact our team via e-mail refunds@makeyourtripwise.com before the cancellation deadline for that specific booking/hotel. A confirmation is must from Trip Wise which may be made within 48 working hours .Telephone calls will not be entertained for cancellations or amendments. It is important to note that only one amendment per booking will be accepted, if allowed by our partner/ supplier.

If you require further amendments, please cancel and rebook with new details. In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply. Trip Wise Travel & Tours LLC will not be held responsible for any changes and cancellations made directly with the Airlines/ hotel and/or with any of our partner/ supplier.

  • No refund shall be given for any portions of the hotel reservation & tour unused by the customer after check in date at hotel or tour departure date regardless of circumstances.
  • Airfare is completely non-refundable and non-changeable for tours packages when airfare is inclusive.
  • Hotel extensions and Instant Confirmation products cannot be exchanged or refunded once confirmed.
  • All cancellations must be made directly with makeyourtripwise.com and not with service providers.
  • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
  • We will process the refund via same method by which we received the payment. For Payments made by credit card refunds will be processed back to the same card used for reservation, same applies for wire transfer & for any other mode of payment. Any associated wire transfer fee will be deducted from the overall refund amount.
  • We are not responsible for difference in refund amount due to currency exchange rate.
  • We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge voice mail.

Cancellation must be made by filling out and signing the Trip Wise Travel & Tours LLC Cancellation Request Form. Customers may print out this form scan it and send to: refunds@makeyourtripwise.com or fax it to: +971 4 3356592.

We strongly committed towards the well being of our travelers & recommend to get insured by a cost effective insurance plan we offer through world renowned insurance provider that protects travelers from unforeseen travel related mishaps. Please contact insurance@makeyourtripwise.com for details. Insurance policy once issued, any claim should be made directly to the risk policy provider. Trip Wise will not be responsible or guarantee for any claim, nor involve in as party to the claim.

Client accepts that he/she is well versed with cancellation policy when Reservation is made.

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