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Privacy Policy

www.makeyourtripwise.com belongs to a legally constituted travel agency, Trip Wise Travel & Tours LLC based at Bu Ameem Bldg.II, office 207, P O Box 124453, Umm Hurair road Dubai, U.A.E.

Trip Wise Travel & Tours LLC operates its website located at www.makeyourtrip.com. Please note that this Privacy Policy (including Privacy Policy of our partners and/or third party service providers) will apply to your use of our Website (as defined below) and the booking of travel thereon, as well as bookings made with Trip Wise Travel & Tours LLC via other methods such as but not limited to, e-mails. telephone calls or through retail outlet (collectively known as the "Bookings").

If you have questions or complaints regarding our Privacy Policy or practices, Please contact us in writing to: privacy@makeyourtripwise.com

Trip Wise Travel & Tours LLC is committed to protect your privacy in accordance with the highest consumer protection standards.

Our Privacy Policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our Personal Information collection and usage practices, as well as full confidence that ultimately, you have control of your Personal Information provided to Trip Wise Travel & Tours LLC.

“Personal Information” shall mean any information about an individual who can be identified from that information or from that information and other information to which Trip Wise Travel & Tours LLC has or is likely to have access. Such Personal Information may include, without limitation, name, sex, address, telephone number, e-mail address, passport details, photograph and credit card number etc. etc.

By using our Website and/or making Bookings, you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy & Terms & conditions available on website or else-where on any documents including any changes that we may make from time to time.

  • You agree that if you disclose your Personal Information to us, we may create a database record about you.
  • If you register on our Website, make Bookings, download any materials or conduct any other transaction, you agree to us to collect any Personal information necessary to provide you with the service you have requested, and you agree that such Personal Information may be disclosed to our service partners (who may be third parties) for those purposes;
  • You agree to us to use cookies on your browser (unless you remove them)
  • You agree that we can contact you with information about products and services which may be of interest to you (unless you have stated you do not wish to receive these communications)

Trip Wise Travel & Tours LLC will not collect or monitor any Personal Information about you without your consent. The only Personal Information we collect is what you tell us about yourself and information about how you use our Websites and when you make Bookings. Trip Wise Travel & Tours LLC collects information from you at several different points on our Website and/or when you make Bookings.

Trip Wise Travel & Tours LLC is the owner of all the Personal Information collected on our Website or via the Bookings. We do not sell or rent any Personal Information to third parties except in case of business transfer.

  • We may disclose your Personal Information on occasion to our partners (third parties) providing services to you on our behalf. This third party can be airlines you are travelling, hotels you are staying, rent a car company providing you transfers or a tour operator providing you services at destination such as excursions & safaris.
  • You should know that when Trip Wise Travel & Tours LLC shares your Personal Information with a third party under any circumstance described in this section, your Personal Information will become subject to the information use and sharing practices of the third party, and the third party will not be restricted by Trip Wise Travel & Tour LLC’ s privacy policy with respect to its use and further sharing of your Personal Information.
  • Links may be present on our Websites which result in you leaving our Websites and being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject and/or limited to this Privacy Policy, and we strongly recommend that you be aware of their respective privacy and security policies.
  • You should also note that the processing of Personal Information on our Websites and the transmission of transaction messages relating to your travel reservations or purchases or Bookings, including your Personal Information, may involve transmissions over various networks (which may not be secure) and to various countries and further processing and storage of data in such countries.
  • We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

1. Opt-In and Opt-Out Policy

  • A  While Trip Wise Travel & Tours LLC hopes that you benefit from our product and service offers, at any time, you always have the option to opt-in or opt-out (as the case may be) to or from participating in Trip Wise Travel & Tours LLC’s product and service offers. For example, you will be given the option to unsubscribe to newsletters & emails via contacting us by info@makeyourtripwise.com . Please allow some time for this request to be processed.
  • B  If you decide that you do not want Trip Wise Travel & Tours LLC to use your Personal Information or to share your Personal Information with third parties, you understand and accept that this may in some cases impact on the availability of services and the quality of services.
    • You may at any time access, delete or change your Personal Information or subscribed services. You can easily access your Personal Information if you login as a member to www.makeyourtripwise.com or you can follow the links that may be provided within our subscription emails to you to manage your subscription preferences. Although we will take reasonable steps to keep your Personal Information accurate, complete and up-to-date, we request that you keep your Personal Information as current as possible so that we may continue to improve our service to you.
    • We will only withhold your access to the Personal Information in limited circumstances where it is permitted by law, such as:
      • where it might cause harm to a person’s safety or to his/her physical or mental health.
      • where it might be contrary to the national interest.
      • where it is a document related to a prosecution if all proceedings related to the prosecution have not been completed.
      • where it is Personal Information which is subject to legal privilege
      • where it is Personal Information which, if disclosed, would reveal confidential commercial information that could harm the competitive position of makeyourtripwise.com
      • where it may reveal personal data about another individual.
    • You agree that Trip Wise Travel & Tours LLC may retain your Personal Information for a period of five (5) years from the date you last accessed your account. During this time, it may use as marketing tool and pass on information of various travel products offered. You have option to exist in receiving such information.

2. Minors

As we cannot distinguish the age of persons who access our Websites, a blanket privacy policy is applied. Trip Wise Travel & Tours LLC does not seek or intend to seek to receive any Personal Information from minors (i.e. persons younger than twenty-one years of age). Should a parent or guardian have reason to believe that a minor has provided Trip Wise with Personal Information without their prior consent, please contact us to ensure that the Personal Information is removed and unsubscribe them from any promotional contact opportunities.

3. Security

Trip Wise has implemented technology and security features to safeguard the privacy of your Personal Information. A secure server protects your Personal Information. If you become aware of any security breach, please let us know as soon as possible.

  • A  We have internal procedures in place requiring our employees and data processors to respect the confidentiality of any Personal Information held by Trip Wise.
  • B  Trip Wise Travel & Tours LLC will endeavor to take all reasonable steps to keep secure any Personal Information which we hold about you. Your Personal Information is stored on secure servers that are protected in controlled facilities. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the Personal Information you provide to us will be secure at all times, and we cannot be responsible for any event arising from unauthorized access to your Personal Information. Trip Wise will not be held responsible for events arising from third parties gaining unauthorized access to your Personal Information.
  • C   Please note also that Trip Wise may use overseas facilities to process or back up your Personal Information. As a result, we may transfer to and store your Personal Information at our overseas facilities including group companies. However, this does not change any of our commitments to safeguard your privacy in accordance with this Privacy Policy.

4. Keep your password safe

  • A  You can play your part in safeguarding your Personal Information by never disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you login as a member on Trip Wise, particularly on somebody else's computer or on public internet terminals, you should always logout at the end of your session. Your assistance will help us protect the privacy of your Personal Information.
  • B   Trip Wise Travel & Tours LLC cannot be held responsible for lapses in security caused by third party accesses to your Personal Information as a result of your failure to keep your Personal Information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other internet user or any other breach of security. We will not be responsible for any loss financial or otherwise made due to misuse of password. Also, you will be accountable for the liability it creates due to misuse.

5. Contact us

  • A  If you have any queries regarding our Privacy Policy, or should you have reason to believe that a breach of privacy has occurred, Please submit your concerns to privacy@makeyourtripwise.com or in writing To: Managing Director, Trip Wise Travel & Tours LLC, P.O. Box # 124453, Dubai, United Arab Emirates via registered mail.

6. Changes to the Trip Wise Travel & Tours LLC Privacy Policy

  • A  Trip Wise may amend this Privacy Policy from time to time. If we make any substantial changes in any way we use your Personal Information, we will notify you by posting a prominent announcement on our Websites or by way of an e-mail and you will have a choice as to whether or not we may use the Personal Information in this different manner.

Thank you for taking the time to understand our Privacy Policy.

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