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Terms & conditions

Acceptance of Terms of Use: Please read these terms and conditions and familiarize yourself with all mentioned clauses ("Terms and Conditions") before using the “makeyourtripwise.com” web site hereinafter called as “TRIP WISE TRAVEL & TOURS LLC (including TW wherever it is used)”. By accessing and using this Web Site you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this Web Site and all such terms shall be deemed accepted by you. If you disagree with the terms & conditions, fully or in part, you may not use the website makeyourtripwise.com. Once website is used, it is presumed that terms and conditions are read, understood and fully accepted in while buying any product or services here offered. The website will not be used any other purposes then business with Trip Wise Travel & Tours LLC, including their partners and service providers.

Trip Wise Travel & Tours LLC, hereafter called TW, reserves the right to make changes or updates with respect to or in the content of the web site or the format thereof at any time without notice. Such amended Terms of Use may and may not be uploaded for various reasons and may have retrospectively effective date hence it is advised to up-date changes/ corrections/ omissions / deletions / additions by contacting TW. Please make sure that you are aware of all terms governing your use of this Web Site. TW acts as an agent for the third party such as airlines, hotels, car rental firms, and different excursion and expedition tour operators therefore specific terms and conditions may apply to specific content, products, materials, services or information contained on or available through this Web Site. Such specific terms may be in addition to these Terms of Use & will be highlighted to you accordingly, if requested.

Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who book and/or takes any of the holidays and/or travel arrangements appearing on this site.

It is important that the person making the booking must enter the correct names of all persons travelling. Passenger nationality declaration is mandatoryand must be determined by selecting client nationality at the time of booking. This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences both legal & financial for which Trip Wise Travel & Tours LLC cannot be held liable. In case, any financial damage occurs due to false nationality declaration, it will be recovered from/by you / booking agency.

It is your responsibility while making the booking to ensure that the room type booked will be suitable for you/ the customer (s) traveling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made. While TW undertake to ensure that requested room type and preference is available, for example a double bed room can be a king, queen size bed or two single beds side by side, TW cannot guarantee the actual bedding make-up of the room. All room type bedding & preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

Star ratings of hotels are aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. Trip Wise Travel & Tours LLC is not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith.

Generally rates are displayed are for all selected nights stay with service type included without any tax or service charges unless they are mentioned as included. Any subsequent change will have to be paid by the client while already paid will not be refunded. Other taxes such as tourist/local/city taxes which are for the use of local services may not be included. This information might be shown in remarks and on the voucher. Such taxes should be paid directly to hotel & will not be reimbursed by Trip Wise Travel & Tours LLC.

Any extra charges that a hotel may decide to implement for guest room incidentals such as mini bar, safe, mini fridge, etc & services like luggage storage, Sauna, spa and swimming pool use, car parking fees etc will be paid by customer directly to hotel. During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Trip Wise Travel & Tours LLC cannot be held responsible for any gala supplements passed on or charged by the hotel.

Air Bookings: Any booking made on the Website will be considered as an intention of yours to buy a certain product. If your request is accepted, you will receive a confirmation from TW and it will be governed by the terms of issue of TW as well as carrier provider. Some airlines may be charging extra for transit port levis as well as transfer from one port to another port. TW will not be responsible for any extra payments collected by the airlines of any nature over and above fare is collected.

All airlines and port have their own regulations for boarding hours, flight reconfirmation and baggage handling. Please check in case of any doubt with the service provider. The flight coupon to be used in consecutive order. In case of non- observance of this rule, Airline company reserves the right to cancel the respective ticket without any refund. TW will not be responsible for any refund, delay in flight(s) or last moment alteration in time table.

Airline is the owner of the issued tickets subject to the terms and conditions applied. TW is only intermediary to provide services airlines they offer. Any complaint against services of air carrier, if given in writing, will be taken up with the services provider or Airline company. Answer or remedy to the complaint will be forwarded to the client as and when received. If the client is not happy with the answer or remedy thereof, the client can directly deal with the airline. TW will neither interfere nor accept or party to the claim or solution offered by the airline company.

General: Any offer is made for hotel, air ticket, transfer or excursion depending on the information provided by the client. Any mistake or error may cost extra to the client or up to hundred percent of cost. TW or service provider doesn’t guarantee any modification and/or cancellation at the last moment and it may cost hundred percent with/ without penalties.

Any cancellation of hotel room (s) or modification should be made on line and/ or through TW office only. TW will not take responsibility of any reservation made directly with the hotel and/or for that matter any reservation, amendment or cancellation of any services with service provider Of TW. Please make a note of check-in and check-out time of hotel. Early check-in or late check-out may cost extra and TW and/or service provider / hotel reserves the right to collect/ claim from the client.

Please read carefully, inclusion, exclusion of any services and payment there off before finally you pay. Also, special offers are always with some conditions to be fulfilled. It is advised to call TW for clarification.

Prices are as appearing in web-site at the time of booking when confirmed and non-commissionable. It is net receivable by TW. All bank charges irrespective of mode of payment are payable by the client. TW reserves the right to change the price due to fluctuation of exchange rates, change in local taxes and government policies. It may modify the rate of present as well as future bookings.

Trip Wise Travel & Tours LLC reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by an hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, or subject to availability we will offer you a suitable alternate hotel. No compensation will be paid in cash or kind for such kind of arrangements.

Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Trip Wise Travel & Tours LLC reserve the right to update room rates displayed on the website depending on any market fluctuations. Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Once a booking has been confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

Payment made by credit card, TW name will appear as makeyourtripwise.com on the credit card statement of the credit card used to make the booking. If an agent / partner of Trip Wise Travel & Tours LLC have used their client’s credit card to make the hotel booking then it is the responsibility of the agent / partner to inform their customer of this important information in order to avoid any dispute in future. TW doesn’t take any responsibility nor answerable for using third party credit card. In such case, transaction entered will be treated as in good faith. The majority of credit card providers charge some sort of an International Transaction fee.

Please note TW will not be held responsible for any international transaction charges paid by card holder.

READ CAREFULLY the cancellation & modification policy of your reservation. Once confirmed, reservation is subject to the cancellation and amendment charges. During special event periods, certain dates and early bird type bookings, the hotel may change their cancellation policy. Kindly get up-date from Trip Wise Travel & Tours LLC. Cancellations and amendments can be made on the makeyourtripwise.com website. Alternatively you can contact our team via e-mail refunds@makeyourtripwise.com before the cancellation deadline for that specific booking/hotel. Telephone calls will not be entertained for cancellations or amendments. It is important to note that only one amendment per booking will be accepted, if allowed by our partner supplier.

If you require further amendments, please cancel and rebook with new details. In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply. Trip Wise Travel & Tours LLC will not be held responsible for any changes and cancellations made directly with the hotel and/or with any of our partner/ supplier.

REFUNDS will be credited back to the credit card or bank account associated with payment we received for booking. Bank charges (if any) imposed will be deducted while remitting funds back to beneficiary.

If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked, alternate accommodation of a similar standard will be provided and should be acceptable to the client. Where we have prior notice Trip Wise Travel & Tours LLC will contact you by e-mail. Trip Wise Travel & Tours LLC accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

Trip Wise Travel & Tours LLC cannot be held responsible neither liable to compensate for damage, accidents or changes in agreed upon services in any way that take place due to a natural disaster, war, long term strike, terrorist, criminal activities or any other “force majeure” incidents in, around or on the way to the travel destination. Trip Wise Travel & Tours LLC can also not be held responsible for damage occurred due to sickness, accidents, theft etc. The costs coming forth out of these situations are the risk of the traveler and should be paid by him or her or their insurances. It is always recommended to take appropriate insurance for such type of unforeseen disasters or failure of services, accidents, bodily injuries, lost baggage, loss in business and/or emotional and physical loss for any reasons beyond once expectation or control.

ANY dispute in rates, failure of services, mishandling, loss, pilferage inconvenience, discomfort or loss of any kind including human being due to error and accident of any kind will not be entertained in any circumstances. If disputed through legal course and if proved error in services of TW, TW will maximum pay back equivalent to the value of paid unutilized services less legal fees spent to defend the subject matter. Therefore, it is advised to amicably and friendly settle the issue if there is a reason of dispute.

1. USER OBLIGATION

Website use may be affected by viruses and/or closed for regular maintenance. In such case, client is advised to contact TW in writing during office hours of TW. Any loss occurred due to delay in reply or due to time difference will not be accepted. Client, passenger and/ or legal user of both jointly and severely here by agrees to the following obligations when the website is used:

  • Financial responsibility for all transactions either payable, paid or subsequently liability arises accepts responsibility to pay including legal fees if dispute arises.
  • Used for legitimate transactions within parameters of business ethics.
  • No text will be used with contents and photographs which is locally prohibited by laws
  • Agrees to pay for any mistake made knowingly or willful resulting into loss to TW
  • Have legal capacity to enter contract and above age of 18 at least and the minimum age required to accept notice, defend and subsequently fulfil liability incurred out of legal action at the place where the court verdict is pronounced.

Tripwise Travel & Tours LLC acts exclusively as an intermediate between the User and Travel Service Supplier (Hotel, Airline, Tour Operators, Land Package Providers, Rent A Car Company, Rail and Bus Company, Government Authorities etc). The services provided according to the terms and conditions of the suppliers as well as TW. Any dispute or claim will be governed by the terms and conditions of offer as applicable and treated as read and understood once user buys the product.

2. Force Majeure

TW or their suppliers are not responsible for the events happening due to force majeure. It includes, but not limited to, Rain, floods, war, accidents, kidnappings, strikes, terrorist attacks, change in government or their policy etc resulting into delay or failure of services resulting into uncomforting, bodily injury, death, cancellation and/ or delay in meetings or loss of business of client. Client is advised to take appropriate insurance against such kind of risk for comfortable journey, holidays or stay.

3. Links to Other Websites:

This website may contain links to other external websites operated by various parties. TW does not take any responsibility whatsoever for accuracy, integrity and quality of such websites or the involved parties. TW will redirect the complaint, if received, to the administrator. TW reserves the right to change, modify, add or delete any data, photos or terms and conditions any time without notice.

4. Websites:

Although care has been taken to ensure the accuracy of the information on this Web Site, TW assumes no responsibility of errors. ALL CONTENT IS PROVIDED "AS IS" AND "AS AVAILABLE". TRIP WISE TRAVEL & TOURS LLC HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS WEB SITE OR THE CONTENT. TRIP WISE TRAVEL & TOURS LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS AS TO THE SECURITY OF THIS WEB SITE. YOU ACKNOWLEDGE ANY INFORMATION SENT MAY BE INTERCEPTED. TRIP WISE TRAVEL & TOURS LLC DOES NOT WARRANT THAT THE WEB SITE OR THE SERVERS WHICH MAKE THIS WEB SITE AVAILABLE OR ELECTRONIC COMMUNICATIONS SENT BY TRIP WISE TRAVEL & TOURS ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL ELEMENTS.

TRIP WISE TRAVEL & TOURS LLC RESERVES THE RIGHT TO DENY ACCESS TO THE SITE AT ANY TIME WITHOUT NOTICE.

THIS LEGAL INFORMATION AND TERMS OF USE IS GOVERNED BY THE LAWS OF DUBAI, UNITED ARAB EMIRATES. IF ANY PART OF THIS LEGAL INFORMATION AND TERMS OF USE IS DETERMINED TO BE INVALID OR UNENFORCEABLE PURSUANT TO APPLICABLE LAW, THEN THE INVALID OR UNENFORCEABLE PROVISION WILL BE DEEMED TO BE SUPERCEDED BY A VALID ENFORCEABLE PROVISION THAT MOST CLOSELY MATCHES THE INTENT OF THE ORIGINAL PROVISION AND THE REST OF THE LEGAL INFORMATION AND TERMS OF USE WILL CONTINUE IN EFFECT.

TRIP WISE TRAVEL & TOURS LLC

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